Got Questions? We’ve got Answers…
Some Common Questions we get from Parents.
Do you offer sibling/buddies/parent coach with child shots?
We sure do! Just let us know at the shoot, and we’ll be happy to take that picture for you.
How do I place orders, and when do I need to pay?
Back in the day, we used to distribute paper order forms that each parent brought back filled out and had to pre-purchase their order. Those days are gone. Now, each parent gets a private gallery with their athlete’s own photos, along with many print/download packages and items to consider purchasing. The ordering and checkout process is done at the your leisure. The best part is that the fulfillment is direct-to-you. No more club/coach distribution of orders.
What type of payments are accepted?
Online orders can be paid with all major credit cards. We can also arrange for payment via Venmo, Apple Cash, Cash, or Check.
How long does it take for orders to be fullfilled?
Print orders are shipped directly to your address, usually within one week of ordering. Digital downloads are processed and available within a few hours of purchase.
Can other family members place orders?
Sure, One of the best things about having a personalized online gallery is that anyone with the passcode (or forwarded link) can place an order. If your family members are out of state or not local, they can still have their orders shipped directly to them!
I’m not sure if our team/club/league has a photographer. How do I book Sunshine Lens for our team?
Check out our Parent Ambassador Program. It has rewards for parents whose teams/leagues book a portrait session with us, and it’s super easy to do. Contact us by either calling us or using the contact form here on our website.